diff --git a/scipost_django/helpdesk/managers.py b/scipost_django/helpdesk/managers.py
index e63e9b749c3bf444bf073365a779e9220aa7643c..0d14c0da18ffacaec357cedce0214f5e1b7a30e2 100644
--- a/scipost_django/helpdesk/managers.py
+++ b/scipost_django/helpdesk/managers.py
@@ -72,10 +72,13 @@ class TicketQuerySet(models.QuerySet):
             user, "helpdesk.can_view_ticket", klass=self
         )
 
+        created_tickets = self.filter(defined_by=user)
+
         user_handled_tickets = self.filter(assigned_to=user)
 
         return (
             tickets_viewable_because_of_queue
             | user_viewable_tickets
             | user_handled_tickets
+            | created_tickets
         )